Q: How long will my cookies stay fresh?
A: All gourmet cookies, brownies and bars are baked to order and packaged in heat sealed and moisture proof packaging. They stay fresh for 2 - 3 weeks. This allows us to ship cookies across Canada which arrive fresh! Decorated sugar cookies stay fresh for up to 6 weeks.

Q: How long will it take for my order to arrive?
A: We offer 3 different shipping options within Canada - Standard (3 - 9 business days), Expedited (2 - 4 business days) and Express (1 - 2 business days). All orders are packaged and shipped within 24 hours. Some intermittent delays with Canada Post have occurred which are out of our control. However, we will always ensure your products are packaged and shipped in a timely manner. Feel free to contact us at info@jennacake.com with any concerns about your shipment and we will be happy to help.

Q: Are your products suitable for severe nut/peanut allergies?
A: Since we handle peanuts and other nuts in our facility, our products are not suitable for those with severe allergies. We do take every precaution by cleaning and sanitizing between batches to avoid cross contamination, but we are not a nut-free or peanut-free facility. Allergen information is listed under each individual product as well. If you have any questions about this, please feel free to reach out to us at info@jennacake.com. Safety of our customers is a top priority and so we always advise to err on the side of caution when it comes to allergy concerns.

Q: Can I pick up my order instead of having it shipped or delivered?
A: Unfortunately, we do not offer pick up at this time since we do not have a retail storefront.

Q: How can I place a custom order?
A: Please contact us here to inquire about custom orders. We need a minimum of 2 weeks for custom orders, but availability is limited for custom orders so the sooner the better!

Q: Do you ship your products outside of Canada?
A: Not at this time. However, this is something we are keeping in mind for the future.